The Integrated Bus Terminus at Panjapur, which was thrown open to the public on Wednesday, evoked a mixed response from passengers, with some appreciating the modern infrastructure and others flagging a few constraints.

Constructed to decongest the city’s Central Bus Stand and accommodate growing passenger traffic, the terminus on its first full day of public operations, witnessed a steady footfall and the operation of buses to key cities.

Several commuters, particularly those travelling long distances, expressed satisfaction with the dedicated platforms, clean restrooms, and seating arrangements. For elderly passengers, the availability of battery-operated vehicles, lifts and escalators is seen as a welcome upgrade.

However, many passengers raised concerns about the distance from the city centre and the lack of adequate taxi and autorickshaw services. “Auto drivers charge an exorbitant fare to reach the city. They asked ₹250 just to get from Panjapur to Junction, which is almost as much as the bus ticket to Chennai,” said K. Vasanthan, a passenger.

Commuters have urged authorities to introduce regulated fares and dedicated share-auto stands to ease access to the new terminus. Some also pointed to the absence of lighting on Tiruchi-Madurai National Highway, impacting early morning or late-night travellers.

Meanwhile, severe traffic congestion was reported on Junction bridge, especially near Mannarpuram and Central bus stand. With the ongoing construction of a new bridge, traffic snarls and violations are prone to occur.

Despite the early challenges, official sources say steps are being taken to address commuter concerns. City buses are to be operated with increased frequency to and from Panjapur, and volunteers have been deployed at the terminus to assist passengers during the transition phase.