EPFO logo.
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The Employees’ Provident Fund Organisation (EPFO) has settled claims of five crore subscribers in financial year 2024-25. Claiming that the achievement is a record, Union Labour Minister Mansukh Mandaviya said here on Thursday that the pension fund regulator disbursed more than ₹2.05 lakh crore in this financial year through these settlements. In the last fiscal, the EPFO settled 4.45 crore claims worth ₹ 1.82 lakh crore.

Mr. Mandaviya said a series of transformative reforms initiated by EPFO helped in enhancing claim settlement processes and reduce grievances among members. “We have implemented key measures, including an increase in the ceiling and categories of auto-settled claims, simplified member profile changes, streamlined PF transfers, and improved KYC compliance ratios. These reforms have significantly improved the efficiency of EPFO,” he told reporters. Auto claim settlements doubled to 1.87 crore claims in 2024-25, compared to 89.52 lakh auto claims processed during 2023-24.

“Since the introduction of a simplified transfer claim application, only 8% of transfer claims now require member and employer attestation. Notably, 48% of claims are submitted directly by members without employer intervention, while 44% of transfer requests are generated automatically,” the Minister added.

Mr. Mandaviya added that approximately 97.18% of member profile corrections have been self-approved by members, with only 1% requiring employer approval, and office intervention has been reduced to just 0.4%. “Further, the rejection cases have dropped to 1.11% by the employer and 0.21% by the regional office, reflecting the effectiveness of the streamlined processes and reduced procedural bottlenecks in claim settlements,” the Union Minister said. “Only 8% of transfer claims now require employer verification before submission to EPFO,” he further said.